We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at asbtraders45@gmail.com. Please note that returns will need to be sent to the following address: [Al Hafeez Garden Road Phase 1 Bata Pur, Lahore] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at asbtraders45@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at asbtraders45@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at asbtraders45@gmail.com. Please note that returns will need to be sent to the following address: [Al Hafeez Garden Road Phase 1 Bata Pur, Lahore] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at asbtraders45@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at asbtraders45@gmail.com.

At Inviso CCTV, we strive to ensure your complete satisfaction with every purchase. Please read our Return & Refund Policy carefully to understand your rights and obligations when returning products or requesting refunds.

1. Scope & Eligibility

1. Timeframe for Returns

·        You may request a return or replacement for any item within 7 days of delivery date.

·        For defective or damaged items, you may request a return or replacement within 7 days of delivery with proof of a short video and customer must report it with in 48 hours from delivery date.

1. Condition of Returned Items

·        Products must be unused, uninstalled, not broken by user and in their original packaging, including all accessories, manuals, warranty cards, and free gifts (if any).

·        The product seal must remain intact (where applicable).

1. Non-Returnable Items

·        Opened or installed cameras, DVRs, NVRs, or accessories that have been tampered with.

·        Software licenses, memory cards after activation, and items explicitly marked “non-returnable.”

·        Products damaged due to misuse, improper installation, or unauthorized repair.

2. How to Initiate a Return

1. Contact Customer Support
• Email us at invisocctv@gmail.com or call +92 312077515 within the eligible timeframe.

·        Provide your order number, purchase date, and reason for return.

1. Return Authorization

·        Our team will verify eligibility and email you a Return Merchandise Authorization (RMA) number and instructions within 2 business days.

1. Shipping the Item Back

·        Carefully pack the product in its original packaging with the RMA number clearly marked on the outside.

·        Ship to:

Copy

Returns Department
Inviso CCTV
Al Hafeez Garden Road Phase 1 Bata Pur, Lahore

1. Return Shipping Costs

·        For defective out of the box or wrongly shipped items, Inviso CCTV covers shipping.

·        For change-of-mind return or warranty claim the customer bears the shipping cost.

3. Inspection & Processing

• Upon receipt, our Quality Control team will inspect the item.
• If approved, we will process your refund or replacement within 5–7 business days of inspection.

4. Refunds

1. Method

·        Refunds are issued to the original payment method (credit/debit card, bank transfer, or cash on delivery reversal).

1. Timeline

·        Please allow up to 10 business days for the refund to reflect in your account, depending on your bank’s processing times.

1. Partial Refunds

·        If only part of the order is returned, we will refund the proportional cost of the returned item(s).

5. Exchanges & Replacements

• If you wish to exchange for a different model or variant, please indicate this in your return request.
• Exchanges are subject to stock availability.
• Additional payment or refund may apply if there is a price difference.

6. Warranty Claims

• Products under manufacturer warranty (e.g., 1-year Dahua warranty) must follow the manufacturer’s warranty process.
• Inviso CCTV will facilitate warranty claims but does not extend manufacturer warranties beyond their original terms.

7. Contact Us

If you have any questions about our Return & Refund Policy, please reach out:

• Email: invisocctv@gmail.com
• Phone: ++92 312077515
• Address: Al Hafeez Garden Road Phase 1 Bata Pur, Lahore

Thank you for shopping with Inviso CCTV! We’re committed to making your purchase experience smooth, reliable, and risk-free.